We do our very best to make you happy! If something isn't right with your order, please contact us for order assistance. Please review our Returns Policy and instructions below. Items that are returned that meet the criteria will be issued a store credit towards the purchase of your next item or a full refund. All policies described below apply only to online purchases made through our website.
Please note that colors can vary. Do not make your purchase decision based on the colors you see on screen. We cannot guarantee an exact match in color and finish due to photography techniques, lighting conditions, and varying screen calibrations.
HOW TO MAKE A RETURN
1. Go to "My Returns" under the "My Account" page.
2. Click the "Create New Return" button, top right corner.
3. Fill out the RMA form.
- Order #
- Reason for your return.
- How you would like to receive your credit. (i.e. Refund to an original payment method/Store Credit)
- Please specify if your item was a gift
- We will email back and provide further instructions. Returns will Not be accepted without prior authorization.
- Please allow 2 business days for Return requests to be approved.
- There are No Exchanges.
- Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. Customers are responsible for any associated shipping charges.
- Items must be returned within 30 days of receiving it for a full refund to the original method of payment or store credit.
- All items must be unused.
- All items must be in the original packaging and in good condition.
- All Discounted Sale items are FINAL SALE and cannot be redeemed for store credit, or refund.
- All shipping costs are the responsibility of the customer and is non-refundable. (Excluding Manufacturer/shipping errors or defects)
- Upon inspection, the item must be in a resalable condition.
Items with any of the following conditions cannot returned:
- All discounted sale items.
- Items that have been damaged through user error.
- Items not purchased through lluillui.com
*Note: Returned products will be inspected and if items are determined to be used, damaged or tampered with, will be non-refundable. Refunds will be issued as a store credit in the form of a gift card or refunded to the original method of payment.
TERMS & CONDITIONS
- Returns will be processed within 3 - 5 business days upon receipt of the package.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable. (Excluding Manufacturer/shipping errors)
- We inspect all Returns and reserve the right to deny or refuse a full refund based on the returned condition.
- Returns that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit, restocking fees, or denial.
- You will receive an email confirmation once your Return has been processed.
- By purchasing from lluillui.com, you accept these terms and conditions.